• (+34) 972 365 498
  • (+34) 972 365 498
  • info@hotelacapulcolloret.com

Privacy policy


Your privacy is important to us, so through this document, we explain what data we collect from users, how we use it and why, among other indications. Those over the age of 14 may register as users without the prior consent of their parents, guardians or legal representatives. In the case of children under 14 or identified as "legally incapable", we will always need parental consent, or the guardian or legal representative.

For your information, we will never ask for more information than we really need for the required services; we will never share it with third parties, except by legal obligation or with their prior authorization; and we will never use your data for any purpose not previously stated.

As users, you must carefully read this Privacy Policy on a regular basis, and whenever you enter your personal data, as this document may be subject to change as the provider may modify any information that may appear on the website for comply with the regulations or update the policy, and without the obligation to pre-notify or inform users of these obligations, being sufficient to be published on the provider's website.


Identity: FORTACO, S.L. (also the lender)

NIF: B17120445

Postal address: C / Josep de Togores, 21 17310 Lloret de Mar

Email: info@hotelacapulcolloret.com


FORTACO, SL, as responsible for the website, in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (RGPD) on the protection of individuals with regard to the treatment of personal data and the free movement of such data and other regulations in force on the protection of personal data, and by Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE) , informs you that it has implemented the necessary security measures, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.

METHOD OF OBTAINING THE DATA AND DATA WE COLLECT: The data we collect and how we obtain it is as follows:

  1. Contact forms:
    • Required data: name, email, telephone
    • Purpose: to respond to queries and/or provide information required by the User.
    • Legitimation: user consent.
  2. Webchat:
    • Required data: the information that you voluntarily and freely provide us
    • Purpose: Respond quickly and immediately to your request for information
    • Legitimation: legitimate interest of the person in charge
  3. Newsletter Subscription:
    • Data required: email
    • Purpose: Send you commercial information of your interest about our products and/or services via email
    • Legitimation: user consent
  4. If you contract the service through our website:
    • Requiered data: name, surname, address, email, telephone, bank details or information about a credit or debit card
    • Purpose: hiring our service/purchase of our product
    • Legitimation: user consent
  5. WhatsApp: its use is detailed in the WhatsApp section of this policy.
  6. Carry out the contractual relationship and the analogous administrative, tax and accounting procedures that are necessary under current legistation

                   a)  Required data: nom and surname, telephone, address, ID, email, signature data

                   b)  Purpose: to carry out internal fiscal and administrative commercial management

                   c)  Legitimation: Consent of the interested party and contractual relationship


The photographs that are posted on the website are the property of FORTACO, S.L, including those of minors, in which, by obtaining them, the prior consent of the parents, guardians or legal representatives has been obtained by signing the forms. carried out for this purpose by the centers in which the minors are part. However, the parents, guardians or representatives of the minors, as holders of the exercise of their rights, and always upon formal written request, may indicate the refusal to use the image of the minor; in this case, the image will be pixelated.

You can revoke your consent at any time by sending a letter with the subject "Unsubscribe" to the email reviewed.

According to the LSSICE, FORTACO, S.L. does not engage in SPAM practices, therefore, does not send commercial emails by e-mail that have not been previously requested or authorized by the User. Accordingly, in all communications received from the provider, the user has the option to cancel their express consent to receive our communications.

We will not process your personal data for any purpose other than those described except by legal obligation or court order.

You will not be subject to decisions based on automated processing that would affect your data.


Your data will be kept for as long as the business relationship with us lasts or you exercise your right of cancellation or opposition, or limitation of processing. However, we will retain your data within the time limits provided for in the applicable provisions.


FORTACO, S.L. does not carry out any transfer or communication of data either inside or outside the EU. The provider will only provide information to the security forces and bodies under court order or by obligation of a legal rule, without prejudice to being able to block or cancel their account if there may be indications of the commission of any crime for part of the user. The information provided will be only that available to the provider at that time.

The information you provide us through this website will be hosted on the servers of FORTACO, S.L, contracted to the company ALTER EGO WEB, with CIF B-55087761 and address C / Ponent nº33 Esc.B 4rt 1ª (Figueres), which provides the web hosting service. The processing of the entity’s data is regulated by a contract in charge of the processing between the provider and this company.

The provider also uses certain tools to provide services necessary for the development of the activity, and can store your data. These tools are:

Google Analytics: to perform an analysis and metric of the use that users make of the website through cookies. The information generated and collected by these cookies about usage (including IP address) will be transmitted to and stored by Google Inc., located in Delaware, 1600 Amphitheater Parkway, Montaré View (California), CA 94043 United States (" Google "), on its servers in the United States.

Your data will be kept for the duration of the commercial relationship with us or you exercise your right of cancellation or opposition, or limitation of treatment. However, we will keep your data within the legally stipulated periods in the applicable provisions.


As a user-interested party, you can request the exercise of the following rights against FORTACO, S.L. submitting a letter to the postal address of the heading or sending an email to info@hotelacapulcolloret.com, indicating as Subject: "DATA PROTECTION: RIGHTS OF THOSE AFFECTED", and attaching a photocopy of your ID or any similar means in law , as indicated by law.


As a user, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the treatment carried out prior to the withdrawal of consent.

You also have the right to lodge a complaint with the supervisory authority if you consider that your rights in relation to the protection of your data may have been violated (aepd.es).



The data you provide us will be treated confidentially. The provider has adopted all technical and organizational measures and all levels of protection necessary to ensure security in the processing of data and prevent its alteration, loss, theft, processing or unauthorized access, according to the state of technology and nature of the data stored. It also guarantees that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in current regulations.


The language applicable to this privacy policy is Spanish. Therefore, in the event of any contradiction in any of the versions provided in other languages, the Spanish version will prevail.


We inform you that FORTACO, S.L. may have a presence on social media. The processing of data carried out by people who become followers on social networks (and / or perform any link or action of connection through social networks) of the official pages of FORTACO, S.L. will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the user.

FORTACO, S.L. will process your data in order to properly manage your presence on the social network, informing of activities, products or services of the provider, as well as for any other purpose that the regulations of the Social Networks allow.

The publication of contents is prohibited:

Likewise, FORTACO, S.L. reserves the right to remove, without prior notice from the website or the corporate social network, any content that is considered inappropriate.

In any case, if you submit personal information through the social network, FORTACO, S.L. will be exempt from liability in relation to the security measures applicable to this platform and the user, in case of wanting to know them, will have to consult the corresponding particular conditions of the network in question.


In the event that the user wants to publish his opinion on the web, we inform him that the data provided will be processed to address the proposed suggestions, experiences or opinions regarding the services to be published on the web page and thus be able to help ohter users. The data will be kept as long as there is a mutual interest to maintain the end of the treatment and when it si no longer necessary for that purpose, it will be deleted with adequate security measures to guarantee the pseudonymization of the data or its total destruction. Witnesses will be published on our website. The only personal data of the witness that will be published will be hsi name and surname.


The treatment of the data that is carried out of the people who make a query through WhatsApp of FORTACO, S.L. will be governed by this section, as well as those conditions of use, privacy policies and access regulations that belong to the application that are appropiate in each case and previously accepted by the user. FORTACO, S.L., will process your data in order to correctly manage your query, as well as any other purpose of the administrative management of the service. The use of WhatsApp of FORTACO, S.L. is prohibited for sending content that is not necessary to respond to the query and that is illegal by national or international regulations that violate the fundamenta rights of people and in general that contravene the principles of legality, honesty, responsability, protection of private life, consumer protection and intellectual and industrial property rights.


FORTACO, S.L. reserves the right to modify this policy to adapt it to new legislation or case law.


The consent given, both for the processing and for the transfer of the data of the interested parties, is revocable at any time by communicating it to FORTACO, S.L. in the terms set forth in this Policy for the exercise of rights. This revocation will in no case be retroactive.


In general, the relations between FORTACO, S.L. with the Users of its telematic services, present in this web, are subject to the Spanish legislation and jurisdiction to which the parties expressly submit, being competent for the resolution of all the conflicts derived or related to its use the Courts and Courts of the domicile of the provider (if not considered as a consumer for the purposes of the TRLGDCU) or of the user (if considered as a consumer for the purposes of the TRLGDCU).