• (+34) 972 365 498
  • (+34) 972 365 498
  • info@hotelacapulcolloret.com

General contracting conditions


(hereinafter also the General Conditions or CGC):

On the one hand, the provider of the management of accommodation reservations in FORTACO, S.L., (hereinafter also the provider and HOTEL ACAPULCO), with registered office at C / Josep de Togores 21, 17310, Lloret de Mar, N.I.F. B17120445, customer service telephone number 972 36 54 98, and e-mail: info@hotelacapulcolloret.com, being the owner of the website www.hotelacapulcolloret.com, exposes the contractual document that will govern the contracting of hotel room reservations through of the reviewed website.

And on the other, the User - Client (hereinafter the User), who makes the reservation and is responsible for the veracity of the personal data provided to the provider.

BOTH Accept this document, and it implies that the user:

You've read, you understand and you're agree with this text.

That he is a person of legal age and with sufficient capacity to contract.

That it assumes all the obligations set forth herein.

That you have read and accept these general conditions of purchase from the moment you make any reservation.

This document can be printed and stored by Users.


The provider makes the e-mail address info@hotelacapulcolloret.com available to them so that they can raise any questions about these conditions.

These conditions will have an indefinite validity period and will be applicable to all contracts made through the provider's website www.hotelacapulcolloret.com.

The provider reserves the right to unilaterally modify said General Conditions, without this affecting the reservations or promotions that were acquired prior to the modification, in order to improve the services offered. In any case, before booking these general conditions must be consulted.

It is advisable that you keep a copy of the information contained in the reservation process. HOTEL ACAPULCO is not responsible for any loss of data, files or any damage resulting from a failure to backup by the User of the data contained in the reservation made.

The civil liability of HOTEL ACAPULCO for the services provided is limited to the amount thereof, the user renounces to claim any responsibility to HOTEL ACAPULCO for any concept in any case of dissatisfaction of the services acquired on the web www.hotelacapulcolloret.com, as well such as possible failures, slow access or errors in accessing the web, including loss of data or other types of information that may exist on the computer or network of the user who accesses the web www.hotelacapulcolloret.com.

HOTEL ACAPULCO offers remote hotel room reservations online through its website or in person at the hotel facilities at C / Josep de Togores 21, 17310, Lloret de Mar.


2.1 Scope of application: The purpose of this contract is to regulate the contractual accommodation reservation relationship involves the reservation of the chosen room, for a limited time, in exchange for a specific price and publicly exposed through the website. Extra services must be contracted at the time of booking. The user accepts these booking conditions during the online contracting process by checking the corresponding box. These CGC will apply from the day the reservation is made.

2.2 Territory of application: The possibility of reservations from www.hotelacapulcolloret.com is active for everyone.

2.3 Capacity to contract: In order to make a reservation, you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: The validation of a reservation through the website www.hotelacapulcolloret.com is made by email and also implies the automatic acceptance of the GTC. These conditions are available on the website www.hotelacapulcolloret.com or, if you wish and request, we can make them available to you by email.

2.5. Modification of the General Contracting Conditions: HOTEL ACAPULCO reserves the right to make changes and / or modifications in these CGC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced once a reservation has been made, the conditions in force on the date on which said reservation was made will apply.

3. INFORMATION PROVIDED ON THE WEB www.hotelacapulcolloret.com:

3.1 Publication of prices: The prices of the rooms are those shown in the information of each one of them on our website www.hotelacapulcolloret.com.

There are reservation modalities that offer discounts or benefits at the time of cancellation and which we will detail:

Flexible modality: totally flexible cancellation policy up to 1 day before your arrival. The cancellation is detailed in section 8 of these conditions.

This modality requires paying 100% of the total amount 1 day before the arrival date.

Long stay modality: reservations of more than 5 nights are considered long stay and this modality offers a 10% discount on the reservation. Discount that will be applied in the purchase process.

The prices of extra services are shown at the time of making the reservation. The details of the cancellation modalities are set out in the room information and in section 8 of these conditions. 100% prepayment 1 day prior arrival.

Non-refundable resellable modality: requires prepayment of 100% of the reservation at the time of reservation with the conditions of the offer.

The prices of the extra services are shown at the time of booking. The details of the cancellation modalities are set out in the room information and in section 8 of these conditions.

3.2 Information about the rooms: The information that appears in our advertising, brochures, other written material, on our website or that provided to you constitutes an invitation to make a purchase. The contents of www.hotelacapulcolloret.com are constantly renewed and updated to offer our clients the most complete and detailed information possible. All the contractual information present in www.hotelacapulcolloret.com is shown in Spanish (Castilian), Catalan, English, French, Russian and German and communication with customers and users, as well as the formalization of the contract, can be carried out in any of these languages.

3.3 Availability of the room(s): The published rooms are available. the room in question is visible but not available for reservation.

3.4 Reservations 24 hours a day, every day of the year: The hotel is open to the public seasonally. The opening period in 2024 will be from 03/23/2024 to 10/16/2024. The schedule for receiving reservations for those dates via the web is twenty-four (24) hours 365 days. Once the reservation is made, you will automatically receive an email confirming the process and another confirming the purchase when the provider has received and confirmed the payment corresponding to the amount of the reservation.

3.5 Fraud: If HOTEL ACAPULCO suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.


In order to access the services offered by the provider, the user must not register through the website by creating a user account. You will only be asked for the essential data to be able to process your reservation.

Once you have selected the room (s) you wish to reserve, it is reported that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:

Choose the desired rental by clicking on it, and it will be added to the shopping cart by clicking on the "book" button.

If you want to add more reservations, you must find the reservation that suits your request. If by mistake you have added a reservation that you do not want, you must click on the option to remove from my basket.

Once you have chosen the reservation (s), you must click on next, where the extra services you want to reserve will appear and once this step has been completed you can click on "reservation" to make the reservation. By clicking on this option, the purchase confirmation will appear (a summary of the reservations made and extras where appropriate, your data and the chosen payment method).

A series of personal data will be requested in order to make the reservation, and then the user's consent is requested to save their data. If you provide it, they are saved and information about our services and / or offers will be sent to you if you allow it, otherwise the data will be saved for future purchases only.

The spam and junk mail controls in your email inbox should be checked and always verify that the contact details you provide are correct.

Once your data has been filled in, the total amount of the reservation and the amount referring to the advance will appear, together with a check box that must be marked since it is the acceptance of these General Contracting Clauses and the Privacy Policy.

To finish the process, you must click on the Finish button

In any case, the provider's contracting platform will inform the user, once the contracting procedure is completed, via email regarding all the characteristics, price, contracting date and reservation dates.

In any case, the provider's contracting platform will inform the user, once the contracting procedure is completed, via email regarding all the characteristics, price, contracting date and reservation dates.

If there is any type of error in the indicated address or in any other point of the reservation, you must notify it immediately to the e-mail address indicated above in order to correct this error.

If you have any questions, you can contact our Customer Service through any of the methods provided on the website www.hotelacapulcolloret.com.

HOTEL ACAPULCO will provide FREE Customer Service through our contact email info@hotelacapulcolloret.com, if you choose another alternative means of communication, the user is the one who will have to take charge of the particular cost of the same.

HOTEL ACAPULCO offers telephones in Spain subject to the cost of your telephone operator.


The PROVIDER will reserve the room under the payment conditions.

At the time of completion of the online reservation, we will send you to the email address you provided when making the reservation and the payment conditions and reservation details.

If there is an error in the data, you should immediately contact our Customer Service line 972 36 54 98 or send an email to info@hotelacapulcolloret.com, in order to proceed with the appropriate rectification.


All prices displayed in the www.hotelacapulcolloret.com store include the VAT in force at the time of booking. All the prices that appear on the web are valid and will be expressed in the Euro currency (€). Said expenses, unless expressly indicated otherwise, do not include cancellation costs, nor do they include tourist taxes and / or travel insurance.

The user will receive the reservation invoice to the email address provided by the user once the reservation is made.

The prices applicable to each accommodation rental will be those published on the web and applied automatically by the contracting process in the last phase of the same.

In the cases of promotions of limited duration, the promotion discount will be applied as long as the reservation has been registered during the promotion period.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will serve to determine whether or not said reservation is subject to promotion.

For any information about the reservation, the User may contact the provider through the customer service telephone number or via email at the address provided.


Below, we detail the available systems:

7.1 Payment by credit or debit card: The user must have a valid credit or debit card, where they must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. We only accept payments with secure cards in which your identity as the cardholder is authenticated according to the method established by your bank, through secure electronic commerce ("Verified by Visa" and "MasterCard SecureCode"). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or box.

The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

We charge the full amount of reservations 24 hours before check-in.

7.2 Payment by transfer or deposit to account: At the time of finalizing the order, the user will receive the instructions with the account number to pay for the order. It is essential that the assigned order number and the name of the user are clearly indicated in the transfer order. In order to confirm the order, it will be necessary to carry it out within 7 days, otherwise it will be canceled in our system.

7.3 PayPal: Once the purchase is completed, if you choose this form of payment, you will be redirected to the official PayPal website where you can make the payment. Once the payment has been made correctly, your order will be finalized and an email will be sent with the summary of your purchase. Pressing the button "Back to the web" will return to the web to see the order and to be able to print it.

PayPal automatically encrypts confidential data using the most advanced technologies available on the market. PayPal has its own privacy policies and HOTEL ACAPULCO does not have any type of responsibility for them.


The right of withdrawal will not be applicable to contracts that refer to the supply of accommodation services for purposes other than housing if the contracts foresee a specific date or period of execution.

he flexible rate: free cancellation up to 1 day before your arrival.

Best available rate: the reservation can be modified or canceled up to 24 hours before arrival and nothing will be paid until arriving at the hotel. If you cancel within 24 hours, 50% of the total amount of the reservation will be charged.

Long stay: if you book a long stay reservation (it is considered long stay from 5 nights) You can cancel your reservation until the day before your arrival. 100% is charged 1 day before arrival.

Non-refundable resellable: 100% prepaid at the moment of the reservation, follow the processes of the Takyon.io platform

Cancellations must be requested in writing by email to info@hotelacapulcolloret.com.

If the reserved accommodation is not occupied on the day of arrival or at the latest on the following day before 12 noon, the reservation will be automatically canceled, unless we have been notified in writing of the delay.

In case of delay on the day of arrival or early departure in any modality, 100% will be charged, unless there is an agreement between both parties.


Arrivals: The accommodation can be occupied on the day of arrival from 2pm.

Upon arrival and in accordance with current legislation, the USER must deliver the reservation form and all occupants of the accommodation will be identified.

The tourist tax will be applied according to current legislation and will be paid at the reception upon arrival.

Departures: must be left free on the scheduled departure day before 12 a.m.


Extra services:

If the USER is interested in hiring an extra service, he must do so at the time of booking:

Cot: free

Late check out (until 7pm): € 30 per room.

Parking: € 10 per night.

Half board: € 8 per day per person

Full board: € 16 per day per person

Hydromassage bath: € 5 per night.

CAVA: € 16 per bottle

Therapeutic massage (25 minutes): € 35 per massage


Client responsibilities:

The USER agrees to respect the Hotel regulations. During the hours of rest from 10:00 p.m. to 8:00 a.m., it is not allowed to use the rooms for the purpose of party celebrations, or to make noise. In no case is it allowed to occupy the room by more people than those established in its maximum capacity.

It is forbidden to hang towels and clothes on the balcony railings.

The pool schedule is set by each Community and in general is from 9:00 a.m. to 7:30 p.m. It is forbidden to nail objects such as umbrellas, awnings, etc. on the grass, as well as using inflatable mattresses in the pool.

Children must always be accompanied by their parents and under their responsibility.

The USER is responsible for the correct behavior of all his reservation partners, otherwise, the PROVIDER reserves the right to expel the occupants of the accommodation, without the right to future claims or any type of compensation.

HOTEL ACAPULCO will not be responsible for any direct or indirect damage that may be caused as a result of the misuse of the room, including without limitation: destruction, loss after fire, theft, crime, accidents or other types of damage.

Animals are not accepted in the hotel.

The provider will not be responsible for reservation errors attributable to the user or caused by unavoidable and extraordinary circumstances.


If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective, the General Conditions subsisting in everything else, having such provision, or the part of it that is affected, by not being placed.


In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third, called the dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/.


These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the service object of these Conditions, to the Courts and Tribunals of the provider's domicile (if it is not considered as a consumer for the purposes of the TRLGDCU) or the user (if it is considered as a consumer for the purposes of the TRLGDCU).


These General Conditions are subject to the provisions of:

European regulations governing electronic commerce:

Directive 97/7 / EC on the protection of consumers in relation to distance contracts (Distance Selling Directive);

Directive 2000/31 / EC on certain legal aspects of information society services, in particular electronic commerce in the internal market (Directive on electronic commerce).


Spanish regulations:

Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users.

Law 7/1998, of April 13, on General Contracting Conditions, and subsequent modifications,

REGULATION (EU) 2016/679 of the European Parliment and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which the Directive 95/46 / CE (General Data Protection Regulation)

Organic Law 3/2018, of December 5, Protection of Personal Data and Guarantee of Digital Rights,

Law 7/1996, of January 15, on the Regulation of Retail Trade,

Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce and subsequent amendments.

DECREE 75/2020, of August 4, on tourism in Catalonia.


Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.

In addition, we have official complaint forms available to consumers and users. You can request them by calling the Customer Service phone number 972 36 54 98.